Epic Games Store has seemingly updated its refund policy that matches with the same policy that Steam offers to its customers. Customers can now get refunds ‘for any reason’ provided that it is within 2 weeks of purchase, and less than 2 hours of playtime.
Any game your purchase through the Epic Games Store is eligible for a refund,” the updated policy states. “If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games store for that game, so long as that content has not been consumed, modified, or transferred.
Players who change their mind of pre-orders will also be cancel the order for a full refund at any time prior to release, while after the release of any playable game, including beta versions, the 2 week/2 hour rule will apply.
The refund policy is functionally similar to Steam’s which has the same two week and two hour rule. However, Epic’s policy on refunding DLC is not that clear. Steam lets you refund most DLC provided that you haven’t played the game that it is attached ro for more than two hours since your purchase of the DLC.
Epic also talks about discounts. If a price of a game drops or gets cheaper on sale shortly after being purchased, “you can refund your purchase for a full refund and immediately re-purchase the product as long as it abides by the above guidelines, we do not consider this to be refund abuse.”
The refund policy does not apply to players who are banned from a game, and most likely will not get one if its determined that you are “abusing” the policy.
Epic Games Store launched two months ago in December of last year. It has so far expanded to a total of 130 countries in 30 different regions for regional pricing. The store is quickly turning to a competitor to Steam, which has dominated the PC digital marker for more than a decade.
Epic Games has the upper hand in offering favorable rates to developers (88%), as opposed to Steam (70%). Meanwhile, earlier this month, Ubisoft announced that upcoming Tom Clancy’s The Division 2 will launch for PC on UPlay and the Epic Games Store, totally skipping Steam.
Epic Games Store is swiftly setting up to a big player in the PC gaming industry. What do you think of its refund policy matching Steam’s? Let us know in the comments below.