How to Complete the Case Codes Puzzle in CEG HQ in Silent Hill: Townfall

This Silent Hill: Townfall guide details how to solve the CEG HQ case codes puzzle in the game. For this puzzle, you will need to find the correct case, retrieve its ID number, and create the temporary access card needed to continue. You will need to collect two pieces of a note, identify Richard’s case, and use the information from it on the security computer.

Case Codes Puzzle Guide – Silent Hill: Townfall

You will reach CEG HQ as you progress through the story. When you enter through the CEG entrance, first pick up the map from the table behind the main desk.

After getting the map, go to the left and enter the partly open maintenance room.

Check the trash inside to find a note containing the codes needed for the cases.

Before leaving, also check the writing on the board, as it gives you the password for one of the doors.

Exit the room and turn right toward the security door which is located right behind the front desk.

Enter the code 4895 to open the door. Inside, check the trash again to find the other half of the note.

Open your inventory and go to Clues and combine the two pieces to form the complete page.

Leave the room and go back toward the case boxes. In this area, check the note on the stand.

It lists several names, and the one you need is Richard. Richard’s case number is 36. Open your grid of completed codes and find case 36. The code shown for it is 486.

Now locate case 36. It is in the third row from the front and the third box across. Enter 486 to open Richard’s case.

Inside, look at the information you collected and focus on the ID number in the bottom right corner. The number is: 0007820518

Keep this number handy because you will need it for the next part. Return to the security room behind the main desk and use the computer on the left.

Turn on the machine beside it as well, and start the software. Choose the option to search for users, then search using the ID number 0007820518. From there, select the option to generate an access card and then print the access card.

Once the process is complete, check the machine on the left to collect the newly created temporary access card.

Take the card to the nearby elevator area and use it to call the elevator. With that done, the CEG HQ case codes puzzle is complete, and you can continue with the story.

That is all for this guide. If you need help with additional puzzles, more Silent Hill: Townfall guides are linked below.

This concludes our Silent Hill: Townfall guide on how you can complete the case codes puzzle in the game. If you want to add anything to this guide, feel free to use the comment section below.