Sony has updated its refund policy that makes it somewhat easier for players to refund a faulty game that has been causing console issues. The updated refund policy says that the refunds are applicable if you haven’t downloaded the game after purchase.
The update was added silently, with not official world of the refund policy being added for the PlayStation Store. Though it took its time to come, and that the refund policy is still somewhat questionable, it will allow you to refund full digital games, DLC, themes, avatars and season passes as they all come in the 14 day return policy.
But the refund policy sits fairly restrictive as you can only get a refund on the content listed above if you have not downloaded it to your console. Which means that as soon as you download the digital content, it will no longer be eligible for a refund.
Refund policy for pre-ordered content has also changed. For any pre-orders that are made 14 days prior to the release day, can be requested for a refund any time up to the release date.
You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund to your PSN wallet, provided that you have not started downloading or streaming it.
Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund to your PSN wallet, provided that you have not started downloading or streaming any digital content (e.g. game add-ons) included in the season pass.
Any refunds made by a customer, go back to the PlayStation Wallet as credit. Sony adds that to avoid frustration with its refund process, players should turn off the Automatic Downloads function. So as to not invalidate yourself from getting a refund.
Other subscriptions like PlayStation Plus and PlayStation Vue, meanwhile, may be refunded at any time, though only partially. The refund is based on how much you have used the service already. For example, if you purchase a PlayStation Plus 12 month membership, and request a refund a week after the purchase date, the refund among will be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage, etc.
What do you think of the updated refund policy for the PlayStation Store by Sony? Do you think more changes should be added? Let us know what refund policy should you want to see for the PlayStation Store. Post your comments below.
