Bethesda Trouble Ticket Exploit Leaks Customer Information


Looks like troubles for Bethesda are far from over as a recent exploit on their official website left the details of all the customers leaving their information for the Nylon Bag claim were visible to everyone visiting the site.

The list did not just include the one submitting tickets for the Nylon bag but also every user who had submitted a support ticket on their site. Once Bethesda was aware of the issue, they immediately took down the site.

Bethesda issued the following statement after the problem was fixed

We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error. We are still investigating this incident and will provide additional updates as we learn more.

The problem was later resolved and the site was back online after some time but it still added to the vows of Bethesda. Bethesda has been under fire ever since the launch of Fallout 76 as the fans are not happy with the game. The game looks visually unimpressive and the game mechanics are similar to Fallout 4 making it a Fallout 4 clone with added multiplayer.

Apart from that, Bethesda launched a $200 Power Armor Edition which was to include a high quality canvas bag with it but players who bought it, received a cheap Nylon bag instead. This caused further anger among the loyalists who had paid top dollar for a mediocre game.

Bethesda apologized in case of both situations and promised that it will fix the game and announced two major patches for the game which will fix the game to a great extent. Coming to the Nylon bags, Bethesda recently issued a statement where they asked the customers to submit a ticket on their website with proof of purchase and they will be given Canvas bags sometime in the next year.

Now when the players started submitting their tickets to the site, this exploit happens and all tickets with the user information such as names, phone numbers and home addresses were revealed to everyone. At least the credit card numbers or passwords were not leaked which would have led to a totally different scenario. This is a huge privacy leak which will have a very bad impression on Bethesda’s report.

Although the problem was fixed quickly but who knows where the information landed. Such information in bad hands could cause users a great deal of problem. We hope that Bethesda takes extra care that something like this never happens again in the future.

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About the Author: Umair Khalid

Founder of GamesHedge, Umair enjoys a wide variety of video games ranging from RPGs to racing games. Currently busy with The Crew Motorfest and Way of the Hunter.

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